Privacy Policy

Privacy commitment

Your privacy is important to us. Kith Salon is committed to protecting your privacy and to ensuring you have a clear understanding of the information we collect about you, how we use it, and who we share it with.

This Privacy Policy applies when you use our products or services, join our community, or interact with our website. It sets out how we collect information about you, how we use it, and how we keep it secure.

We may update this Privacy Policy from time to time by publishing changes on our website. Please check our website regularly to ensure you are aware of any updates.

What information do we collect?

Personal information is information about an identifiable individual — for example, your name, email address, or contact details.

The information we may collect and hold about you includes:

name, email address, phone number and location (city/state);

account login credentials;

payment information (processed securely through our payment provider — we do not store full card details);

subscription and membership details;

details of your interactions with us, including community participation and session attendance;

your responses to surveys, feedback forms or coaching prompts;

any other information you voluntarily provide to us when joining, using our services, or corresponding with us.

We collect your personal information either directly from you, or through the platforms and service providers we use to deliver our services (for example, our payment processor, email platform, or community platform).

We collect information when you:

visit our website;

subscribe to The Book Club, The Circle or The Salon;

participate in a live session or community discussion;

respond to a survey or feedback request.

Why we collect, hold, use and disclose personal information

We will only use your personal information for the purposes for which it was collected (the primary purpose), or for a related purpose you would reasonably expect, or otherwise with your consent.

Our primary purposes for collecting, holding, using and sharing your personal information include:

to provide our membership services, community, and curated content;

to process your subscription and manage your account;

to communicate with you about your membership, upcoming sessions, and new book selections;

to send you information about events, products, and opportunities that may be relevant to your membership — you can opt out of marketing at any time;

to facilitate and improve our Circle sessions, community platform, and website;

to respond to your enquiries and provide customer support;

to conduct member feedback and improve our services;

to comply with our legal obligations and protect our legal rights;

to detect and prevent fraudulent or unauthorised activity;

for any purpose reasonably related to the above.

Do we use your information for direct marketing?

Yes. From time to time we may use your contact information to send you information about our services, new book selections, upcoming events, and community news. You can opt out of marketing communications at any time by using the unsubscribe link in any email we send, or by contacting us directly using the details at the end of this policy.

Sharing (disclosing) your information

We share your personal information only where necessary to deliver our services or meet our legal obligations. This includes sharing with:

our service providers and platform operators, including our payment processor (Stripe), email platform, community platform, and website host — solely for the purpose of delivering our services;

our professional advisers, including our accountant, bookkeeper and legal adviser, where required;

government agencies, regulatory bodies or law enforcement agencies, as required or permitted by law;

a purchaser of our business, in the event of a sale or transfer of business assets.

We do not sell your personal information to third parties.

Using our website and cookies

We collect certain information when you visit our website, such as the pages you visit, the time and date of your visit, and your IP address. This information is used to improve our website and your experience.

We may use cookies or similar tracking technologies on our website. Cookies are small files stored on your device that help us understand how our website is used and remember your preferences. You can disable cookies through your browser settings, but some parts of our website may not function as intended if you do so.

Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read the privacy policies of any third-party website you visit.

How we protect your information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Our security measures include:

using secure, reputable third-party platforms for payment processing, data storage and community hosting;

limiting access to your personal information to people who need it to deliver our services;

using secure communication channels for sensitive correspondence;

de-identifying or deleting personal information when it is no longer required.

While we take these steps, no data transmission or storage system is completely secure. We cannot guarantee the absolute security of your information.

Your right to access or correct your information

You have the right to access the personal information we hold about you, and to request corrections if any information is inaccurate or out of date. To make an access or correction request, please contact us using the details below. We may need to verify your identity before providing access.

In some circumstances we may be unable to provide access to all information we hold — if that is the case, we will explain why.

Right to remain anonymous

You may choose not to provide us with personal information. However, if you do so, we may not be able to provide you with our membership services or respond to your enquiries.

How to make a complaint

If you believe we have handled your personal information in a way that does not comply with the Privacy Act 1988 (Cth), or you wish to make a complaint, please contact us using the details set out below. Please include your name, contact details, and a description of your concern. We will acknowledge your complaint and respond within a reasonable timeframe.

If you are not satisfied with how we have handled your complaint, you may contact the Office of the Australian Information Commissioner:

GPO Box 5218, Sydney NSW 2001

Phone: 1300 363 992

www.oaic.gov.au

Contact us

For questions about this Privacy Policy, to access or correct your information, or to make a complaint, please contact us:

Kith Salon

ABN: 79 632 905 614

hello@kithsalon.com